We have ordered our Trans-Atlantic Move with Baron Worldwide, looking for an experienced company that will handle with care and professionalism our goods.
We had the load estimate made by visio which was good.
They planned 2 days to wrap and load in August 2019 from US to France. The crew arrived the first day aroun 2pm and left at 2 am because they wanted it to be done the same day. They were barely speaking English. Instead of coming with the container to load, they came with 2 trucks. At the end of the 1st day, they pretended the container was full and we had to get rid of whatever we could. Of course all that was left at that point in the house was big stuff like armoire, freezer, beds, desks... We had to fight to get some of them taking care of. That was a total nightmare. We finally lost $1200 in value, while it was on the insured items list. The manager said I was a liar and added stuff in the house since he made the estimate, whereas I did the opposite, of course. And of cour.. Read more
Response of Baron Worldwide LLC
Thank you for your comments, however the facts vary somewhat from your recollection. There were issues from the time we arrived at residence on the day of service as Mrs. was overseas and Mr. was onsite and coordinating the loading. He was out of sorts and not sure what was to be included and what was to remain. However, after everything was said and done everything would not fit. One piece in particular, a red sofa remained at residence. We had 4 conversations about the red sofa and the final result was that you requested to leave it behind since it did not fit. Mrs. after the goods were delivered to destination, asked her move coordinator to make a false statement stating the red couch was lost in transit so she could file a claim with the insurance for the missing item. The coordinator refused. Until our coordinator refused to make false statements on your behalf, Baron was never made aware of any dis-satisfaction. We apologize you are unhappy with services received however we were never advised of your dissatisfaction until we received your negative on line review. Thank you and we hope you remain healthy during this pandemic.
Published on: April 2, 2020